PF Chang – High end Franchise opens near me – cool, eh?

My first experience with PF Chang was in Florida – I was hungry – they were there. It worked out. I thought the restaurant was beautiful, and the food quite delicious. So I was very excited to discover that they were opening a branch right around the corner (sort of) from my office.

We eagerly planned our next luncheon to be there – and since we had lots to discuss, knew it would be long lunch. PF Chang was great on at least that aspect – we could sit as long as we liked, no problems. There were plenty of empty tables (not a good sign, eh?) – and we were tucked nicely into a corner where we were out of sight – out of mind. Perfect.

Unfortunately, that was the highlight. Well, that and the Signature lettuce wrap with chicken, mushrooms, green onions and water chestnuts. That was delicious. I was not really impressed with much else unfortunately. And I wanted to be – I really did.

I will give our waitress full credit for a nice try. She was extremely pleasant, and very well-informed on the menu – nope – the problems lay elsewhere.

We managed to confuse the kitchen by mixing up our order, one of us ordered the lunch special, the other 2 ordered a la carte. Shouldn’t have been an issue – but I guess the kitchen is still working out the kinks – the luncheon special main course arrived long, long before the rest of our order – to the embarrassment of our waitress. She apologized, but it ended up meaning that one of us ate a cool lunch that should have been hot. Better – just remove the dish, and take it back. By asking if it’s ok – you put the customer into complaint mode – and my friend felt awkward complaining.

My ‘main’ course was billed as Cold Ahi-tuna Slices with a mustard sauce – way too heavy on the sauce unfortunately – couldn’t taste the tuna at all. My friend who got convinced to order a chicken dish wasn’t exactly thrilled with hers either. And the cool instead of hot main course of my friend was never going to be right.

In comparing the menu we were offered in Montreal with the menu on the US website – I think part of the issue might be that the Canada franchise isn’t offering exactly the same things as the US version – at least the menu seemed quite different. I couldn’t even find my tuna dish on the US menu – good thing to be honest. It wasn’t great.

We ordered one desert to share – the Banana Spring Rolls with coconut pineapple ice cream. It was good – but not blow you away. They ‘under-drizzled’ the caramel and vanilla sauces in my opinion, at least I couldn’t taste them. The ice cream was so cold that you couldn’t taste the coconut and pineapple – and I thought the fried banana spring rolls were terribly rich. Not a bad thing for dessert of course, but I wasn’t thrilled.

So – lovely restaurant, nice waitress, some good, some not so good food. Can’t give PF Chang an A. Sorry people. Better luck next time.